Warranty
Ankhiale Outdoors Zeta 1 Hot Tent – Lifetime Warranty Policy
1. Warranty Coverage
Ankhiale Outdoors stands behind the quality of the Zeta 1 Hot Tent with a limited lifetime warranty for the original purchaser. This warranty covers:
- Manufacturing defects in materials (fabrics, coatings, zippers, threads).
- Workmanship flaws (seam failures, stitching defects, faulty hardware).
- Functional failures (pole attachment points, guyline loops, ventilation components).
2. Warranty Limitations & Exclusions
This warranty does not cover:
- Damage from misuse, accidents, improper setup, or neglect (e.g., tears from sharp objects, burns from stove misuse).
- Normal wear and tear (e.g., gradual fabric fading, minor abrasions from packing/unpacking).
- UV degradation over time (though we use high-quality UV-resistant fabrics, prolonged exposure will eventually weaken materials).
- Modifications or unauthorized repairs (any alterations not performed by Ankhiale Outdoors void the warranty).
- Secondhand purchases (warranty applies only to the original buyer with proof of purchase).
3. Repair & Replacement Policy
- If a defect is confirmed, Ankhiale Outdoors will, at its discretion:
- Repair the tent free of charge.
- Replace defective components (or the entire tent if necessary).
- For non-warranty damage, we offer affordable repair services (customer covers shipping and labor/material costs if applicable).
4. Warranty Claim Process
To submit a claim:
- Contact support@ankhialeoutdoors.com with:
- Proof of purchase (receipt/invoice).
- Photos/videos of the issue.
- A brief description of the problem.
- Our team will assess the claim and provide instructions for repair/replacement.
- If approved, we’ll cover return shipping for warranty repairs.
5. Additional Support
- Lifetime expert advice on setup, care, and maintenance to maximize your tent’s lifespan.
- Access to replacement parts (e.g., stakes, guy lines, pole segments) at a discounted rate.
Ankhiale Outdoors Zeta 1 Hot Tent – Lifetime Service & Repair Policy
1. Our Commitment to You
At Ankhiale Outdoors, we engineer the Zeta 1 Hot Tent to withstand the harshest conditions—and we stand behind it for life. Whether your tent needs a warranty repair, accidental damage restoration, or preventative maintenance, we’re here to keep it performing like new.
2. Warranty Repairs (Free of Charge)
- Covered Issues: Defects in materials (fabric, zippers, coatings) or workmanship (seam failures, faulty hardware).
- Process:
- Email support@ankhialeoutdoors.com with photos/videos, proof of purchase, and a description of the issue.
- If approved, we’ll provide a prepaid shipping label (U.S. and Canada) or reimburse reasonable international shipping costs.
- Repairs are completed within 2–4 weeks and include a free inspection of all critical components.
3. Out-of-Warranty Repairs (Affordable & Durable)
- Coverage: Damage from accidents, misuse, or wear (e.g., stove burns, punctures, UV degradation over 5+ years).
- Process:
- Submit a repair request via email for a no-obligation quote (labor: $25/hour, materials at cost).
- Expedited service available (1–2 weeks) for a 50% premium.
- Customers cover shipping but receive a 10% discount on future gear with every paid repair.
4. Proactive Support & Upgrades
- Lifetime Expert Advice: Free consultations on setup, seam sealing, and fabric care.
- Replacement Parts: Discounted rates on poles, stakes, and custom components (e.g., stove jack upgrades).
- DIY Repair Kits: Purchase field-repair patches, adhesive, and thread matched to your tent’s materials.
5. Transparency & Guarantees
- No Surprises: We’ll never proceed with paid repairs without your approval.
- Workmanship Guarantee: All repairs are backed by a 1-year warranty—if our fix fails, we’ll re-repair it free.
- Legacy Service: Even if the Zeta 1 is discontinued, we’ll maintain spare parts for 5+ years.
6. Global Support
- U.S./Canada: Free return shipping for warranty work.
- International: Flat-rate reimbursement up to $50 for warranty claims.